The whole point of renting a sling or carrier is to find out whether or not it suits you, your child and your lifestyle. Whilst we do out best to help you find a good match, ultimately the choice of what to hire is down to you and you can't get it right every time.
We cannot offer refunds for any costs associated with renting slings or carriers under any circumstances. All rental and postal fees an non refundable once hire has started. Just think of the money you have saved by hiring rather than buying!
If you let us know what you didn't like about it, we can help you find something else that suits you better to try.