What happens if I need to cancel my reservation before it starts?

We understand that family life is unpredictable and so offer the following cancellation policy for reservations based on how far away from the hire start date you wish to cancel:

**PLEASE NOTE*** All cancellations which occur within the first 24 hours after ordering will be refunded in full.

1) cancellations more than 28 calendar days before the start of the rental – full refund of rental fee offered

2) cancellations between 5 and 27 calendar days before the start of the rental – 50% refund of rental fee offered

3) cancellations less than 5 calendar days before the start of the rental – no refund of rental fee offered.  This is because other people have been denied use of the sling during the time it was reserved for you.

Postage costs are fully refundable in the event of cancelling the rental.  If you have already paid a deposit at the time of cancelling, it will be fully refunded to you.

If you have any questions, contact us on care@itsaslingthing.co.uk.

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