In what circumstances would you keep some or all of my deposit?

We do our best to resolve all issues quickly and to everyone's satisfaction. However, these are the occasions when we would take some or all of your deposit:

- Non return of the sling or carrier. This is deemed to have occurred 14 days after the original agreed return date. Please ensure the contact details you give us are correct as we will attempt to contact you multiple times during this period. However, be aware it is your responsibility to return the sling or carrier on time. You will be liable for the full replacement value of the sling or carrier. Please be aware that this may be more or less than the deposit value.

- Late return of the sling or carrier. Late returns will be charged at £2 per day. These may be waivered in exceptional circumstances but you must contact us to discuss before the end of the rental period.

- Return of a sling or carrier that is damaged in such a way as it is now unsafe. The sling or carrier will be retired from the library immediately and you will be liable for the full replacement value of the sling or carrier. Please be aware that this may be more or less than the deposit value.

- Return of a sling or carrier that is damaged in such a way as it is not unsafe but is permanently damaged or stained. The sling or carrier may be retired from the library. If so, you may buy it from us at an agreed price. Otherwise, you will be liable for the difference between the full replacement value of the sling or carrier and the resale value of the damaged sling or carrier plus an admin fee for our time of £5. Please be aware that this may be more or less than the deposit value.

- Non return of accessories. This is deemed to have occurred 14 days after the original agreed return date. Please be extra careful to look after any accessories that you hire so that they can be passed on to the next customer when they hire something. Those little dongles can be more expensive than you'd think to replace!

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